https://petlyplans.freshdesk.com/support/home 2026-07-19T08:00:40+00:00 always 1.0 https://petlyplans.freshdesk.com/support/solutions 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/28257 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/29338 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/43270 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/47813 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/56235 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/60514 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/97710 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/159435 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/160123 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/160227 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/161016 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/161841 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/161844 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/161854 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/161970 2026-07-19T08:00:40+00:00 always 0.8 https://petlyplans.freshdesk.com/support/solutions/folders/34320 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/45384 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/47162 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/47163 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/47164 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/54756 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70013 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70015 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70020 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70229 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70230 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70240 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70241 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70242 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/70243 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/79352 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/93532 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/93536 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/99354 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/136369 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/145523 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/186429 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/186430 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/255876 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/262447 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/262588 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267117 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267118 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267119 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267121 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267432 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/267602 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269036 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269632 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269633 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269634 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269635 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269636 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269637 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269638 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269639 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269640 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269641 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/269703 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/270005 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/270364 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/272860 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/273678 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/274005 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/274464 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/274686 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/274868 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275367 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275921 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275922 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275923 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275926 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275927 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275928 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275942 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275983 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/275989 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276087 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276095 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276096 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276097 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276394 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/276502 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/277077 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/277098 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278156 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278157 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278158 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278159 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278161 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/278637 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/folders/279106 2026-07-19T08:00:40+00:00 always 0.64 https://petlyplans.freshdesk.com/support/solutions/articles/19598-log-in-to-the-petly-plans-application 2026-07-14T13:34:24-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/19600-log-out-of-the-application 2018-11-02T09:50:13-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20525-add-a-new-usage-group 2015-01-20T11:29:56-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20526-edit-an-existing-usage-group 2018-09-28T13:29:53-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20527-delete-a-usage-group 2015-01-20T11:30:57-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20533-edit-a-plan-item 2015-01-19T16:55:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20543-delete-a-wellness-plan-template 2015-01-20T09:32:22-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20545-rearrange-the-display-order-of-the-templates 2015-01-20T09:33:51-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20547-view-a-different-plan-for-a-pet 2015-01-20T13:30:39-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20549-print-a-healthcare-agreement 2018-11-19T15:29:43-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20554-select-items-to-use-for-the-current-appointment 2015-05-12T15:51:22-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/20558-mark-an-item-unavailable-for-use 2015-01-20T15:12:42-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/24361-deactivate-a-plan-item 2018-09-28T13:33:43-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/25317-add-a-new-wellness-plan-template 2015-04-01T16:29:22-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/25318-edit-an-existing-wellness-plan-template 2015-04-01T16:30:17-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/25498-reactivate-a-plan-item 2015-05-12T15:31:51-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/33841-access-the-dashboard 2018-10-04T14:07:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/33844-function-bar-overview 2018-11-02T09:52:58-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/33852-syncs-automation-overview 2025-07-31T08:27:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34004-view-a-preset-payments-report 2018-05-08T14:31:18-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34005-create-a-payments-report-using-filters 2015-01-22T15:32:28-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34006-view-transaction-details-from-a-payments-report 2015-01-23T12:10:39-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34007-view-a-preset-transactions-report 2018-05-08T14:31:24-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34008-create-a-transactions-report-using-filters 2018-11-15T14:10:09-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34009-see-payment-details-for-a-transaction 2015-01-23T12:09:30-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34020-view-a-preset-credit-card-expiration-report 2015-01-19T15:31:21-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34021-create-a-credit-card-expiration-report-using-filters 2014-07-29T09:05:54-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34022-update-expired-or-expiring-credit-or-debit-cards 2019-08-27T10:37:24-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34025-view-a-preset-wellness-plans-report 2015-01-23T12:53:09-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34026-create-a-wellness-plans-report-using-filters 2015-01-23T13:10:09-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34027-view-a-specific-plan-from-a-wellness-plans-report 2015-01-23T13:13:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34028-view-a-parent-plan 2015-01-23T13:15:59-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34030-view-a-preset-plan-item-usage-history-report 2015-01-23T10:54:55-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34032-create-an-item-usage-history-report-using-filters 2015-01-23T11:09:43-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34033-view-the-plan-associated-with-a-plan-item-usage 2015-01-23T11:17:02-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/34034-view-specific-wellness-plans-by-type 2015-01-22T16:23:53-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35176-edit-preset-payments-report-filters 2015-01-22T15:24:09-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35314-view-the-details-of-a-transaction 2015-01-23T12:18:49-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35316-edit-preset-transactions-report-fitlers 2015-01-23T11:59:30-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35317-edit-preset-credit-card-expiration-report-filters 2015-01-19T15:40:50-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35323-edit-a-preset-wellness-plans-report-using-filters 2015-01-23T13:03:39-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/35538-edit-preset-plan-item-usage-history-report-filters 2015-01-23T11:06:23-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/40343-view-the-plan-associated-with-an-item 2015-01-23T10:21:16-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/40344-create-a-plan-item-data-report-using-filters 2015-01-23T10:31:39-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/40348-edit-preset-plan-item-data-report-filters 2015-01-23T10:11:02-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/40350-view-a-preset-plan-item-data-report 2015-01-23T10:00:45-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/49007-administrator-change-a-user-password 2018-11-02T09:40:49-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/50068-search-for-an-answer-on-the-helpdesk 2015-05-13T12:51:02-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/50069-how-to-use-authorize-net 2015-05-13T13:02:53-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54354-if-a-plan-code-is-not-used-when-creating-an-invoice-will-the-item-s-usage-be-marked-in-the-applicati 2015-05-12T16:42:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54355-what-might-qualify-as-a-healthy-patient-for-enrollment- 2015-01-22T16:46:40-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54495-should-a-pet-be-enrolled-in-the-program-if-the-client-states-up-front-they-do-not-want-the-plan-s-re 2015-05-12T16:37:50-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54503-i-am-trying-to-enroll-a-new-patient-but-when-i-search-the-petly-plans-application-for-the-client-or-p 2017-01-25T12:16:54-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54506-how-do-we-flag-wellness-plan-clients-in-our-pims-to-alert-staff- 2017-07-31T11:52:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54507-will-used-items-display-as-used-on-the-date-they-are-invoiced- 2015-05-12T16:42:53-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/54511-can-a-plan-be-backdated-to-cover-services- 2015-05-12T16:40:59-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59428-if-i-change-the-status-of-an-inactive-pet-or-client-to-active-within-the-pims-can-i-add-a-plan-that- 2015-05-12T16:43:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59437-is-it-possible-to-change-the-start-date-of-a-plan-once-it-s-created- 2015-04-02T12:12:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59438-is-it-possible-to-add-items-to-a-plan-once-it-has-been-created- 2015-04-02T12:13:13-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59439-can-i-reinstate-a-plan-after-it-has-been-cancelled- 2015-04-02T12:13:34-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59653-a-pet-will-no-longer-take-part-in-the-wellness-program-and-the-plan-status-is-changed-to-do-not-renew 2015-04-02T12:14:29-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59667-when-adding-a-plan-for-a-pet-can-i-change-the-quantity-or-type-of-services-and-or-products-included- 2015-04-02T12:15:09-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59670-if-a-transaction-failed-and-the-payment-was-successfully-processed-on-a-second-attempt-will-the-unsu 2014-02-06T12:14:03-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59684-what-do-i-do-if-a-plan-was-added-under-the-wrong-pet- 2015-04-02T12:17:38-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59694-i-cannot-find-a-certain-client-and-or-pet-in-the-application-what-should-i-do- 2015-05-12T16:56:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59696-when-would-i-change-a-plan-to-do-not-renew-instead-of-cancelling-it- 2015-01-23T15:56:09-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59952-if-a-plan-item-s-description-is-updated-in-the-pims-will-it-be-updated-on-existing-plan-templates-an 2017-07-31T11:54:21-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59954-if-a-client-would-like-to-change-a-plan-for-the-next-year-and-use-services-early-how-should-this-be- 2015-04-02T12:18:49-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59960-if-a-client-account-is-inactivated-in-the-pims-will-the-plan-s-associated-with-that-account-be-inac 2017-07-31T11:54:57-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59964-what-happens-to-an-active-plan-when-pet-ownership-changes- 2015-05-13T10:44:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/59966-if-i-inactivate-an-item-within-the-pims-what-must-i-do-in-the-petly-plans-application- 2017-07-31T11:53:37-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/66055-a-client-changes-their-mind-right-after-a-plan-is-added-for-a-pet-and-the-initial-payment-is-processe 2015-05-13T10:49:18-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/68291-can-an-active-plan-with-monthly-payments-be-changed-to-one-that-is-paid-in-full- 2015-04-02T12:17:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85318-create-an-activity-report-using-filters 2015-04-01T17:31:52-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85461-change-practice-information 2018-09-28T13:56:43-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85464-change-the-number-of-rows-to-view-on-reports 2018-10-10T16:32:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85466-update-the-practice-logo-to-display-on-healthcare-agreements 2015-01-20T11:19:40-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85469-administrator-set-petly-plans-to-automatically-log-out-when-no-activity 2018-11-02T10:07:11-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85641-delete-an-item-from-a-plan 2019-02-05T10:35:27-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85645-change-an-unavailable-item-to-available 2015-01-20T15:15:19-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85646-view-transaction-details-from-the-client-summary-page 2017-10-05T11:02:05-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85648-2026-how-to-add-a-note-to-a-pets-plan 2026-06-29T16:50:17-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85649-change-a-note 2015-01-21T10:27:38-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85650-delete-a-note 2015-01-21T12:55:07-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/85652-view-the-activity-log-for-a-plan 2015-01-21T14:27:17-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/95442-will-a-plan-automatically-be-cancelled-if-a-pet-is-marked-deceased-in-the-pims- 2019-02-05T10:33:04-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/95443-i-am-no-longer-receiving-email-notifications-about-item-usage-why-is-that- 2015-05-13T10:50:47-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/98096-what-is-the-echeck-net-deposit-process- 2015-01-22T10:15:01-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/108023-if-a-pet-s-plan-is-currently-on-hold-at-the-practice-will-it-display-when-an-outside-provider-is-con 2015-05-13T10:50:09-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/108063-how-do-i-find-out-when-a-task-such-as-an-item-deletion-or-item-usage-was-performed-for-a-plan- 2015-04-02T12:21:37-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/108068-i-want-to-find-all-plans-that-had-a-specific-task-performed-such-as-a-plan-cancellation-where-do-i-f 2015-01-23T16:40:03-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/113379-view-usage-for-plans-ending-in-a-specific-date-range 2015-04-02T11:37:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/113380-view-hospital-fees-for-a-selected-month-s- 2016-02-25T16:02:38-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/126407-enable-an-automatic-renewal 2015-01-21T15:07:21-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/158247-does-the-petly-plans-application-recognize-a-saved-invoice- 2015-05-12T17:00:44-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/159590-invoicing-that-negatively-affects-item-usage 2015-05-13T13:28:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/173330-owner-pre-approval-application 2026-07-14T14:23:12-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/174163-preset-reports-summary 2018-05-08T14:30:57-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/188387-a-client-is-exchanging-a-service-for-one-not-currently-on-the-plan-how-do-i-handle-this-in-the-appli 2015-05-12T16:59:54-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/188388-a-client-is-moving-and-unable-to-renew-a-plan-the-pet-is-eligible-for-plan-items-however-the-final 2015-05-13T10:45:59-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/189682-print-the-hospital-fees-summary 2015-04-02T11:21:54-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193611-add-a-picture-to-an-existing-user 2015-01-20T10:15:45-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193612-performance-tracking-on-the-dashboard 2015-05-12T16:02:13-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193613-performance-tracking-overview-page 2015-01-22T12:10:35-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193614-view-a-performance-summary 2015-01-22T12:27:55-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193616-edit-points-for-an-existing-action 2015-01-22T12:41:35-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193617-delete-points-for-an-existing-action 2015-01-22T12:42:49-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193618-manually-add-points 2015-01-22T12:52:48-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193619-set-performance-goals 2015-01-22T12:59:00-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193620-enter-points-for-an-automatically-tracked-performance-action 2015-05-12T16:03:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193621-add-a-manually-tracked-performance-action 2015-05-12T16:04:22-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193622-how-to-edit-a-manually-tracked-performance-action 2026-07-01T12:19:11-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193623-delete-a-manually-tracked-performance-action 2015-01-22T14:12:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/193624-print-a-points-report 2015-01-22T16:44:55-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/195109-2026-customer-information-manager-cim-error-codes 2026-06-29T14:39:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/195110-understanding-authorize-net-response-codes-2025 2025-12-02T16:22:26-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/195363-collections-recommendations 2019-02-05T09:52:27-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/196288-understanding-invalid-item-usage 2015-05-13T13:30:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/197296-charge-the-remaining-payments-for-a-plan 2017-10-05T10:59:06-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204754-healthcare-agreement-overview 2018-10-10T16:34:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204756-dashboard-overview 2015-05-12T15:25:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204757-client-summary-page-overview 2017-10-05T16:39:10-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204760-icons-and-links 2015-01-26T10:36:32-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204788-2026-how-to-request-support 2026-06-29T17:18:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204791-activate-your-helpdesk-account 2015-05-13T12:55:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204793-reports-overview 2015-05-12T16:05:34-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204797-activity-report-overview 2015-05-12T16:07:24-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204798-credit-card-expirations-report-overview 2015-05-12T16:08:14-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204801-usage-group-overview 2015-04-01T16:24:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204803-plan-item-overview 2015-05-12T15:30:34-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204834-plan-template-overview 2015-04-01T16:28:13-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204843-portal-settings-overview 2018-11-02T10:58:50-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204936-payments-and-transaction-statuses 2025-07-31T08:45:18-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204939-understanding-performance-goals 2015-01-22T12:22:28-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204948-payment-reports-overview 2018-05-08T14:31:04-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204951-plan-item-data-report-overview 2015-05-12T16:12:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204952-hospital-fees-report-overview 2018-05-10T16:49:42-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204953-points-report-overview 2015-01-22T16:42:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204990-plan-item-usage-history-report-overview 2015-05-12T16:14:52-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204992-transactions-report-overview 2018-11-13T16:34:23-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/204996-wellness-plans-report-overview 2015-05-12T16:27:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/208118-change-a-transaction-status-to-chargeback-returned- 2017-10-05T11:00:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/210132-email-plan-members-enroll-today-wellness-plans-are-here- 2026-07-14T16:09:21-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/210410-access-the-transaction-settlement-statement 2016-06-02T12:09:07-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/211196-echeck-net-operating-procedures-and-user-guide 2015-07-20T13:07:19-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/211199-authorize-net-video-tutorials- 2015-07-20T13:34:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/211337-email-plan-members-coming-soon-easy-affordable-preventive-care-plans- 2026-07-14T14:21:17-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212155-frame-and-hang-posters 2015-08-20T11:52:21-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212156-schedule-wellness-appointments 2023-07-27T18:30:39-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212157-update-your-practice-website 2026-07-14T16:54:27-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212158-place-scripts-by-phones 2020-02-12T09:39:25-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212159-schedule-wellness-appointments 2023-07-27T18:31:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212160-place-brochures 2015-08-20T11:45:41-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212161-promote-on-social-media-healthy-and-happy 2026-07-15T10:20:12-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212162-launch-staff-contest 2015-08-24T09:53:41-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212164-promote-on-social-media-protect-your-pet 2026-07-14T14:20:38-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212166-weekday-post-to-social-media-hiding-something-cat- 2023-11-10T14:11:13-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212167-weekend-post-to-social-media-bragging- 2023-11-10T14:06:06-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212168-weekday-post-to-social-media-senior-dog- 2023-11-10T14:13:30-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212169-weekend-post-to-social-media-kitten-checklist- 2023-11-10T14:14:02-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212170-weekday-post-to-social-media-healthy-happy-cat- 2023-11-10T14:14:50-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212171-weekend-post-to-social-media-puppy-checklist- 2023-11-10T14:15:31-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212173-weekday-post-to-social-media-senior-cat- 2023-11-10T14:16:43-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212174-weekend-post-to-social-media-hiding-something-dog-infographic 2015-08-20T14:18:51-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212175-weekday-post-to-social-media-years-to-come- 2023-11-10T14:17:08-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212177-weekday-post-to-social-media-big-or-small- 2023-11-10T14:17:58-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212178-weekend-post-to-social-media-deserve- 2023-11-10T14:19:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212180-weekend-post-to-social-media-did-you-say- 2023-11-10T14:19:50-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212181-goal-assessment 2019-03-06T12:57:49-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212182-goal-assessment 2019-03-06T12:58:03-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212183-goal-assessment 2019-03-06T12:58:16-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212184-goal-assessment 2019-03-06T12:58:37-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212185-goal-assessment 2019-03-06T12:58:52-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212186-goal-assessment 2019-03-06T12:59:08-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212187-goal-assessment 2019-03-06T12:59:24-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212188-goal-assessment 2019-03-06T12:59:39-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212189-send-email-a-quick-guide-to-preventive-care-for-your-pet- 2023-11-10T14:13:08-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212190-send-email-be-an-a-pet-parent-and-earn-a-reward- 2023-11-10T14:16:25-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212191-staff-meeting 2015-08-24T09:57:13-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212192-staff-meeting 2015-08-24T09:59:48-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212193-staff-meeting 2015-08-24T10:02:50-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212280-staff-meeting 2015-08-24T10:44:42-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212589-confirmation-of-cancellation-no-payment 2015-09-01T16:42:51-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212590-confirmation-of-cancellation-paying-as-scheduled 2015-09-01T16:43:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212591-confirmation-of-cancellation-paying-difference 2015-09-01T16:44:05-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212592-non-renewal-letter 2015-09-01T16:44:31-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212593-outstanding-payments-nsf-letter 2024-05-13T12:56:42-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/212663-guide-to-success-checklist 2026-07-14T14:23:48-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/214513-marketing-material-order-form 2026-07-14T13:28:59-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215559-training-video-getting-started-with-idexx-petly-plans 2026-07-14T13:29:47-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215560-training-video-idexx-petly-plans-administrator-training 2026-07-14T13:34:56-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215561-training-video-overview-and-training-introduction 2026-07-14T13:26:35-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215562-training-video-dashboard-overview 2026-07-14T13:27:39-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215563-training-video-search-for-clients-and-patients 2026-07-14T13:30:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215564-training-video-how-to-enroll-a-pet-in-a-plan 2026-07-14T13:26:54-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215566-training-video-how-to-view-a-plan 2026-07-14T13:29:27-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215567-training-video-change-an-in-progress-plan 2026-07-14T13:33:11-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215571-training-video-configure-a-plan-renewal 2026-07-14T16:41:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215572-training-video-view-transaction-details 2026-07-14T17:07:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/215573-training-video-follow-up-on-a-declined-payment 2026-07-14T14:34:20-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/216481-training-video-invoicing-within-your-pims 2026-07-14T16:58:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/216822-changing-credit-card-and-echeck-administrative-fees 2018-09-28T14:13:07-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/216823-change-the-multi-pet-discount 2018-09-28T14:09:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/216824-view-hospital-recurring-fees-charged 2018-09-28T14:04:59-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/217960-remove-an-item-from-a-usage-group 2016-04-13T15:49:44-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/217971-2026-training-video-setting-up-petly-plans-groups-in-cornerstone 2026-07-06T13:11:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/218074-staff-goals-and-incentives-guidebook 2023-07-27T16:29:46-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/218230-tips-for-doctor-production-pay 2023-07-27T16:29:31-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/218464-training-video-how-to-cancel-a-plan 2026-07-14T14:21:47-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/219956-abcs-of-marketing-preventative-care-plans-with-wendy-myers 2021-03-30T11:58:22-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/219957-staff-scripts 2025-02-03T10:08:56-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/220950-tools-for-success-guidebook 2026-07-14T13:26:10-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/221782-tools-for-success-guidebook 2026-07-14T16:38:21-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/221826-notice-of-change-noc- 2025-07-31T08:37:02-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/221892-get-to-yes-preventive-care-plans-drive-compliance-with-wendy-myers 2016-09-12T08:14:31-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/223809-script-for-enrolling-puppies-and-kittens 2026-07-14T16:46:15-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/224107-script-for-increased-dental-compliance 2020-02-12T09:41:26-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/224956-how-to-enroll-a-pet-in-a-plan 2026-07-14T13:27:15-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/226692-integrating-petly-plans-and-cornerstone 2026-07-14T14:24:15-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/227139-removing-previous-discounts 2023-07-27T15:25:26-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/227141-collecting-sales-tax-on-taxable-items 2023-07-27T15:28:37-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/227461-dvmax-best-practices-for-use-with-petly-plans 2017-06-02T09:09:43-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/228433-how-to-disable-individual-transaction-email-notifications-in-authorize-net-2025 2025-12-02T15:27:53-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/229545-2026-training-video-setting-up-petly-plans-within-cornerstone 2026-07-06T13:09:40-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/229662-practice-success-series-webinars 2021-09-13T16:06:20-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/230928-recorded-webinar-marketing-to-your-clients 2023-07-28T09:35:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/230929-2026-how-to-create-custom-message-on-cornerstone-invoice 2026-07-06T13:38:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/230930-2026-how-to-create-a-custom-message-on-an-avimark-invoice 2026-06-30T10:03:44-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/231079-2026-invoicing-petly-plans-in-cornerstone 2026-07-06T13:00:59-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/231957-2026-setting-your-cornerstone-default-browser-to-chrome-or-firefox 2026-07-06T14:02:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/232531-updating-your-default-internet-browser 2018-03-23T16:42:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/232532-2026-avimark-and-petly-plans-how-to-s 2026-07-06T14:26:53-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/233369-script-for-enrolling-adult-dogs-and-cats-in-plans 2020-02-12T09:43:43-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/233389-2026-how-to-enroll-a-pet-in-a-plan-with-cornerstone 2026-07-06T12:58:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/233571-healthcare-agreement-name-customization 2018-10-10T16:28:51-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/234210-pet-owner-frequently-asked-questions 2018-06-27T15:34:29-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/234211-pet-owner-faqs 2018-06-27T15:38:07-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/234212-pet-owner-frequently-asked-questions 2018-06-27T15:42:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/237170-manage-my-user-profile 2018-11-16T14:57:52-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/237334-automatically-reprocess-an-initially-declined-payment 2018-11-15T14:13:00-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/237354-daily-payment-collection-issues-email 2018-11-02T09:58:18-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/238335-how-to-update-your-bank-account-for-petly-plans-deposits-2025 2025-12-02T14:18:56-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/238640-sample-renewal-letter-to-clients 2019-01-16T10:55:31-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/239124-will-petly-plans-reprocess-a-declined-payment-for-a-plan-on-hold- 2019-02-26T12:06:26-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/239125-which-payment-profile-will-petly-plans-use-to-automatically-reprocess-an-initially-declined-payment- 2019-02-26T12:09:00-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240037-big-or-small- 2023-11-10T13:18:18-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240038-bragging 2023-11-10T13:40:54-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240039-deserve 2019-05-03T08:39:22-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240040-did-you-say- 2023-11-10T13:22:27-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240041-healthy-and-happy-dog 2023-11-10T13:58:25-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240042-healthy-happy-cat 2019-05-03T08:54:49-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240043-hiding-something-cat 2023-11-10T13:25:37-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240044-hiding-something-dog 2023-11-10T13:26:22-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240045-kitten-checklist 2023-11-10T13:46:11-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240046-puppy-checklist 2023-11-10T13:52:30-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240047-senior-cat 2019-05-03T09:30:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240048-senior-dog 2019-05-03T09:30:31-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/240049-years-to-come 2023-11-10T13:55:38-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/241012-script-for-plan-cancellations 2019-07-18T10:35:46-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/241839-customer-success-snapshot 2024-02-15T17:01:38-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/241905-petly-plans-newsletters-2019 2019-12-26T11:33:08-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/242948-plan-changing-status-revert-to-the-original-plan 2021-07-19T15:31:08-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/242989-sync-information-using-idexx-datapoint 2023-07-28T09:45:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243555-administrator-checklist-proactively-reduce-payment-collection-issues 2020-03-31T11:28:14-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243597-2026-how-to-update-a-payment-profile 2026-06-29T15:02:09-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243600-2026-how-to-put-a-plan-on-hold 2026-06-29T16:12:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243601-remove-a-plan-hold 2020-03-06T16:03:23-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243602-2026-how-to-keep-credit-cards-current-with-authorize-net-account-updater 2026-06-29T16:18:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243603-2026-how-to-choose-the-payment-profile-to-charge-for-plan-payments 2026-07-06T15:56:44-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243604-how-to-manually-charge-a-payment 2026-07-14T17:07:45-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243605-2026-how-to-revert-a-payment-marked-paid-externally-to-unpaid 2026-06-29T16:29:14-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243606-2026-how-to-mark-a-payment-paid-outside-the-petly-plans-application 2026-06-29T16:04:14-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243607-2026-how-to-set-a-payment-to-automatically-process 2026-06-29T16:18:10-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243669-2026-how-to-add-a-payment-profile 2026-06-29T15:31:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243670-2026-how-to-delete-a-payment-profile 2026-07-06T15:55:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243685-administrator-checklist-handle-overdue-payments 2020-03-31T11:29:58-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243686-how-to-cancel-a-plan 2026-07-14T17:00:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243687-add-a-supplemental-payment 2020-03-06T14:41:36-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/243688-2026-how-to-cancel-a-payment 2026-06-29T16:23:15-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244356-unlock-a-petly-plans-user-account-for-a-user-locked-out 2020-03-31T11:35:46-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244357-remove-a-user-from-the-petly-plans-application 2020-03-13T12:41:42-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244358-lock-a-petly-plans-user-account 2020-03-13T12:40:54-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244359-how-to-print-a-payment-receipt-for-a-client 2026-07-14T17:08:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244502-update-administrator-email-address-s-to-receive-petly-plans-notifications 2020-03-10T11:34:42-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244591-add-a-new-user-to-the-petly-plans-application 2020-04-23T09:58:55-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244592-update-petly-plans-user-information 2020-03-13T12:41:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244593-2026-how-to-search-for-a-deceased-pet-to-cancel-a-plan 2026-06-29T16:01:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244595-review-unmatched-usage-to-approve-or-correct 2020-03-10T11:17:04-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244596-review-item-over-usage-to-approve-or-correct 2020-03-10T10:56:19-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244597-remove-invalid-item-usage-from-plan-history 2020-03-10T14:18:38-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244598-manually-mark-an-item-used-without-invoicing 2020-03-09T11:55:23-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244631-weekly-management-of-improper-item-usage-and-overdue-payments 2020-03-31T11:26:18-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244633-petly-plans-user-level-access-summary 2020-07-20T12:25:04-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244634-start-the-upcoming-renewal-plan-early 2020-10-21T08:35:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244635-limit-login-attempts-users-are-allowed 2020-03-10T14:13:32-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/244643-petly-plans-newsletter-2020 2020-03-10T16:15:09-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/245487-financial-hardship-option-for-an-enrolled-pet-delay-a-payment-s- 2020-04-13T14:27:09-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/245489-financial-hardship-option-for-enrolled-pet-extend-plan-term 2020-04-13T14:27:01-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246558-remedy-a-payment-declined-due-to-an-avs-mismatch 2020-07-28T15:21:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246561-update-the-administrator-override-password 2020-06-22T13:32:31-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246562-manually-configure-the-plan-for-the-next-renewal-term 2021-07-14T09:40:56-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246566-change-a-pay-in-full-payment-structure-to-monthly-payments 2020-06-22T13:27:01-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246568-change-a-monthly-payment-structure-to-a-paid-in-full 2020-06-22T13:29:46-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/246576-what-s-new-in-release-2-27-0 2021-08-18T11:22:03-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247048-merge-a-client-account-in-petly-plans 2020-07-30T14:07:28-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247049-merge-a-patient-file-in-petly-plans 2020-07-30T14:09:45-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247050-search-for-a-client-or-patient-in-petly-plans 2020-07-30T13:59:37-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247051-2026-how-to-change-an-in-progress-plan 2026-07-06T15:44:16-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247205-stop-petly-plans-from-automatically-charging-a-payment 2020-07-30T13:45:33-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/247206-stop-an-in-progress-plan-from-auto-renewing 2020-07-30T13:50:23-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/248941-how-to-update-your-web-browser-to-the-latest-version 2026-07-14T13:32:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/248942-how-to-update-mozilla-firefox 2020-11-19T10:08:21-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/248943-2026-how-to-clear-your-browser-cache 2026-06-29T14:58:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/249022-pci-compliance-2025 2025-12-02T14:47:33-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/250236-managing-declined-payments 2021-06-23T10:55:38-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/250269-why-does-the-account-updater-flag-card-every-month-but-customer-states-nothing-changed- 2025-07-31T15:08:51-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251055-petly-plans-reports-guidebook 2021-06-09T15:10:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251056-reports-guidebook 2025-02-03T10:07:29-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251226-goals-and-incentives-guidebook 2021-08-12T12:01:49-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251487-july-newsletter-2021 2021-11-17T14:09:59-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251599-workflow-guidebook 2024-02-15T16:51:26-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251601-plan-development-guidebook 2023-07-27T16:28:05-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251687-survey-are-you-asking-your-clients-if-they-know-about-your-wellness-plan-program- 2021-08-18T11:13:23-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251732-august-newsletter-2021 2021-11-17T14:10:49-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251824-changing-plan-templates 2021-11-16T10:51:07-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251865-managing-renewals-guidebook 2023-07-27T17:16:34-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251947-marketing-guidebook 2025-02-03T09:53:30-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/251952-faq-s-and-pet-owner-objections 2021-09-16T15:45:47-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/252546-2026-training-video-benefits-of-wellness-plans 2026-07-06T14:36:36-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/252731-september-newsletter-2021 2025-12-02T13:36:54-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/252755-what-s-new-in-release-2-25-0 2021-11-15T13:33:35-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/252765-complete-guidebook-to-managing-your-wellness-program 2025-02-03T10:01:10-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/252775-november-newsletter-2021 2021-11-17T14:14:05-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/253038-december-newsletter-2021 2021-12-17T11:49:31-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/253111-pricing-update-guidebook 2021-12-29T11:59:11-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/259919-transition-client-ach-payments-to-credit-card-payments-when-disabling-echeck-net-service 2023-06-20T10:01:19-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/260271-image-library 2023-07-27T17:58:00-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/261753-2026-staff-training-guidebook 2026-07-06T14:47:30-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/261767-your-website-and-social-media-posts 2025-01-31T15:40:40-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/262477-2026-reporting-payment-reconciliation-guide 2026-06-30T10:03:15-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/262954-creating-reminders-for-wellness-plan-services-and-plan-renewal-dates 2024-08-01T11:55:23-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/262956-forward-booking-for-wellness-plan-services 2024-08-01T11:59:55-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/264881-sample-payment-authorization-language 2025-08-04T14:19:44-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/266059-how-to-access-the-authorize-net-support-center 2026-03-02T14:57:27-05:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/266724-2026-how-to-issue-a-refund-in-authorize-net 2026-06-29T14:52:01-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/266725-2026-how-to-void-a-payment-in-authorize-net 2026-06-29T14:50:56-04:00 always 0.512 https://petlyplans.freshdesk.com/support/solutions/articles/266726-2026-what-are-possible-authorize-net-transaction-statuses- 2026-06-29T14:42:52-04:00 always 0.512