An administrator can delete an item usage from the Usage History tab for a plan if, for example, the wrong item was invoiced for a pet. Once deleted, that item's available quantity is updated in the Items tab.

  1. Within the Client Summary Page, verify the correct pet and preventive care plan display.
  2. Select the USAGE HISTORY tab.
  3. Click the delete link to the right of an item to remove the entry from history. A brief message appears to indicate the removal was successful.
  4. Refresh the browser to update the Client Summary Page. The item will be available for use in the ITEMS tab.