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            Training Video| Follow up on a Declined Payment

            Modified on Tue, Jul 14 at 2:34 PM

            Helpdesk Knowledge Base · Petly Plans · Training Videos

            Training video: Follow up on a declined payment

            Updated 2026Applies to: Petly Plans · Administrators · ManagersReading time: ~1 min

            This video reviews the process for following up on outstanding and declined payments within IDEXX Petly Plans.

            Follow up on a Declined Payment
            Petly Plans Training Series · 2026
            Click to watch on IDEXX Learn

            Follow up on a Declined Payment

            Hosted on IDEXX Learn · Recommended for Administrators and Managers
            Training VideoWatch now

            What this video covers

            This snippet walks through how to identify and follow up on declined or outstanding payments in Petly Plans, including how to locate affected plans and the steps available to collect or resolve the outstanding balance.

            View the written guide: How to manually charge a paymentView the written guide: How to cancel a payment

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