Petly Plans has integrated with Authorize.Net’s Account Updater feature. Account Updater automatically updates your clients’ card-on-file information once a month, helping to keep payment information current so you continue to receive payment. It provides an easy way to help avoid lost sales and payment declines and interruptions. 


Note: This service costs $0.25 per card update (only when new information exists to be updated). No additional charge for activating this feature. 


Here are a few benefits of Account Updater to you and your clients: 

  1. Increase authorization approvals – automatic, monthly cardholder updates mean more authorization approvals on your payment profiles, helping to avoid declines and unnecessary payment interruptions. 
  2. Increase sales and retain customers – reduce client friction and the chances of cancellations or nonpayment associated with manual updates and payment disruptions. 
  3. Reduce your administrative costs – reduce the costs associated with individually contacting customers to obtain their updated information. Your time is better spent focusing on building your business rather than manually updating client data. 
  4. No update, no charge – You only pay per update. On average, 20-35% of cards update in the first month of using Account Updater, with only 7-8% each month after. But in the long run, at only $0.25 per update, your savings will far outweigh the costs. 


The Authorize.Net® Account Updater runs an operation once a month, starting around the 14th, to:

  • Update new card numbers and expiration dates for Visa® or MasterCard® credit cards.
  • Identify closed accounts and remove them from their database.
  • Flag accounts for which the practice needs to contact the client.


How does Petly Plans integrate? Petly Plans looks for changes made by the Account Updater every night. If a payment profile has been changed, if an account was closed, or identified as needing attention, designated practice administrators receive an email.


What are the possible results from an updated card?

  • NAN - New Account Number
  • NED - New Expiration Date
  • CCH - Contact Card Holder - A change has occurred, contact card holder for updates.
  • ACL - Account Closed  - The account has been closed, contact card holder for new card.
  • No Response - No changes reported by Account Updater this time.


How do I sign up?

  1. Log into the Merchant Interface (https://account.authorize.net).
  2. Click Tools from the main toolbar.
  3. Click Account Updater from the menu on the left.
  4. Click Sign Up Now.
  5. Enter your Industry/Merchant Category Code (MCC).
    • If you do not know your Industry/MCC code, please use the Look Up link provided.
  6. Review the agreement and fees.
  7. Check the box and click I Agree to enable the Account Updater service.
  8. You will then see the Account Updater home page again, and a message that your registration for the Account Updater service is in progress. Registration can take an average of about two hours to complete.
  9. Once registration has completed, you will see the Account Updater home page, which will display the Service Active date and Last Update date.


How can I view a report of the updated cards?

  1. Log into the Merchant Interface (https://account.authorize.net).
  2. Click Reports from the main toolbar.
  3. Click Account Updater Reports from the menu on the left.
  4. Select the Month you would like to view.
  5. Click Run Report.
  6. If results are found, the first 100 records will be displayed on the dashboard.
  7. To view more than the first 100 records, you will need to use the Download to File option.
  8. Select the record corresponding to the month you wish to review and click Run Report.


How do I cancel/disable the Account Updater service?

  1. Log into the Merchant Interface (https://account.authorize.net).
  2. Click Tools from the main toolbar.
  3. Click Account Updater in the menu on the left.
  4. Click Discontinue Account Updater Service.

Please note, canceling the Account Updater service will apply to future batches only. It will not stop updates for the current month if the monthly Account Updater batch has already started.


You can review the Account Updater FAQs