As an administrator, you can update the admin override password.
This password is necessary when a user without proper security, such someone associated with the Staff role, attempts to save information that has a padlock icon next to it, which indicates management approval is required before continuing.
To change the admin override password:
- From the menu, go to Admin > Portal Settings.
- Click the User tab.
- Select the Admin Override Password change password link.
- In the New Password field, type the new admin override password.
- In the Repeat New Password field, type this same password.
- Click Save.