As an administrator, you can update the admin override password.

This password is necessary when a user without proper security, such someone associated with the Staff role, attempts to save information that has a padlock icon next to it, which indicates management approval is required before continuing. 

To change the admin override password:

  1. From the menu, go to Admin > Portal Settings.
  2. Click the User tab.
  3. Select the Admin Override Password change password link.
  4. In the New Password field, type the new admin override password.
  5. In the Repeat New Password field, type this same password.
  6. Click Save.