Manage Payments

This section explains how to mark a payment paid externally, charge a payment, add a supplemental payment, cancel a payment, and charge the remaining payments for a plan.

Daily Payment Collection Issues Email
If you're signed up to receive administrator emails in Petly Plans, you'll get an email each day that there is at least one payment which cannot b...
Fri, Nov 2, 2018 at 9:58 AM
Charge the remaining payments for a plan
If, for example, a client would like to pay the full balance of a plan some time during the current term, an administrator can charge all remaining payments...
Thu, Oct 5, 2017 at 10:59 AM
Change a transaction status to Chargeback (returned)
This function is only available for transactions processed through the payment gateway. This change is not reflected outside the Petly Plans application. ...
Thu, Oct 5, 2017 at 11:00 AM
View transaction details from the Client Summary Page
An administrator or manager can view the transaction details for a payment by doing the following:     Within the Client Summary Page, verify the correct...
Thu, Oct 5, 2017 at 11:02 AM
Notice of Change(NOC)
When attempting to process an ACH via eCheck.net there may be rare instances where the payment was previously accepted but now it is being declined w...
Thu, Sep 8, 2016 at 1:25 PM
Payments and transaction statuses
The PAYMENTS tab displays the client’s payment history for this plan. The payment status can be one of the following: Unpaid: The payment has not been...
Fri, Sep 28, 2018 at 2:32 PM
Change your bank account for Petly Plans deposits
Your Petly Plans funds are deposited into your elected bank account by your payment partners. This includes Authorize.Net, eCheck.Net (if applicable), and y...
Thu, Jul 25, 2019 at 12:16 PM