Why does the Account Updater Flag Card Every Month, but customer states nothing changed?

Summary

Occasionally a pet owner's card will be repeatedly flagged each month by the Authorize.net Account Updater Service as "Contact Card Holder" and display within Petly Plans in yellow with the word "Attention" to alert user the credit card was flagged.

When

• Once a month starting around the 24^th

Permission Level

Administrator

Things to Know

Since the Account Updater only works with Visa^® and MasterCard^® another option for an owner who's credit card is repeatedly flagged is to have them make monthly payments using eCheck® , American Express®  or Discover®.

Otherwise, you can select which profiles to submit to the Account Updater Service. You have the option of excluding individual payment profiles from being updated by Account Updater by manually excluding it in the Merchant Interface. 

To manually exclude a payment profile already created:

1. Log into the Merchant Interface (https://login.authorize.net). 
2. Click Tools from the main toolbar. 
3. Click Customer Information Manager from the menu on the left. 
4. Enter your search criteria in the quick search field or click on the advanced search link to search using expanded fields. 
5. Click Search. 
6. Edit the desired payment profile found. 
7. Click the box to Exclude this profile from the monthly updates.
8. Click Ok. 

Other Helpful Resources

• Authorize.Net Account Updater FAQ
• Delete a Payment Profile
• Put a Plan on Hold
• Ensure Credit Cards are Up-To-Date Using the Authorize.Net Account Updater