2026 Customer Information Manager (CIM) error codes

Modified on Mon, Jun 29 at 2:39 PM

The error codes in this article are provided by Authorize.Net and are subject to change without notice. For the most current information, always refer to the official Authorize.Net transaction response codes documentation.

What is CIM?

Customer Information Manager overview

Authorize.Net feature for storing and managing payment profiles

Customer Information Manager (CIM) is an Authorize.Net feature that securely stores customer payment profiles for recurring billing and quick checkout. Occasionally, you may encounter error codes when creating, updating, or processing transactions using CIM.

Important — before using this article

The error code information below is owned and maintained by Authorize.Net.
IDEXX Petly Plans does not control these codes or their definitions.
Always confirm the latest details at Authorize.Net developer documentation or by contacting Authorize.Net Support directly.

Common CIM error codes

Error code reference

Provided by Authorize.Net — subject to change without notice

Error code	Description	Suggested action
E00001	An error occurred during processing.	Retry the request or contact Authorize.Net support.
E00002	The content-type specified is invalid.	Check API headers and ensure proper formatting.
E00003	The authentication credentials are invalid.	Verify your API Login ID and Transaction Key.
E00027	The transaction was unsuccessful.	Review transaction details and retry.
E00039	The payment profile ID is invalid.	Confirm the profile exists and is active.

View the full list of Authorize.Net error codes →

Best practices

Keeping payment profiles healthy

Reduce errors with regular maintenance and proactive updates

Check payment profiles regularly for accuracy to catch outdated or incomplete information before it causes a declined transaction.

Update expired cards using the Authorize.Net Account Updater feature to keep payment profiles current automatically.

Contact Authorize.Net Support for any error codes that cannot be resolved using this guide or the official documentation.

Phone: 877-447-3938support@authorize.net

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