2026 How to void a payment in Authorize.Net

Modified on Mon, Jun 29 at 2:50 PM

Use this guide to void a payment charged in error on the same day it was processed. Voids must be issued the same day as the transaction. For reimbursements after the first day, use a full refund instead. Voids generally take 24–48 hours for the hold to be released from the client's account.

Authorize.Net Administrator⏱ Same day as transaction only

Things to know before you begin

Petly Plans is updated the day following the issued void. No manual chargeback step is required as with refunds.

Voids typically take 24–48 hours for the hold to be released from the client's account. Normal transaction fees apply.

Authorize.Net does not allow partial voids. Partial voids/refunds are not recommended as they will skew your Petly Plans reporting.

There may be one or more payments processed as part of a transaction. Payments are grouped into one transaction when charged to the same payment profile at the same time.

⚠️

Authorization holds remain after a void. Even after voiding, the preauthorized amount stays reserved against the client's credit limit until the card issuer releases it — this period varies by bank. As a result:

Future transactions may be declined if the credit limit has been reached.
Authorize.Net cannot remove existing authorizations. Contact the card-issuing bank directly with your merchant number and the authorization code to request removal. Retrieve the authorization code from the transaction details.

Common reason to void: A client signs up for a plan, is charged the initial and first monthly payment, then changes their mind the same day. The full amount can be voided immediately.

For questions regarding voids, contact Authorize.Net Support at 877.447.3938.

⚠ After the first dayVoids are only available on the same day the transaction was processed. For reimbursements on any subsequent day, use the refund workflow instead.

Void a payment using Customer Information Manager

Find the customer

Sign in to the Merchant Interface

Go to login.authorize.net and sign in with your credentials.

Confirm you are in New Merchant Interface 2.0

Check that you are on or have switched into the New Merchant Interface (2.0) before proceeding.

Navigate to Manage Customers

Click Customers from the left side menu, then click Manage Customers.

Search for the customer

Search for and locate the customer whose payment you want to void.

Open the customer profile

Click the Profile ID for that customer.

View transaction history

Click Transaction History on the Customer Profile page.

Process the void

Locate the transaction to void

Find the row matching the date and transaction amount you want to void, then click the ⋮ (three vertical dots) at the end of that row to open the action menu.

Review transaction details

Click to Review the transaction detail page that appears to confirm this is the correct charge.

Click Void

Click the Void button on the Transaction Detail screen. A confirmation pop-up window will appear.

Confirm the void

Review the details in the pop-up and click OK to submit the void request.

What happens next: Petly Plans will be updated automatically the following day. The authorization hold on the client's account will be released within 24–48 hours, though the timeline depends on the card-issuing bank.

Other helpful resources

Cancel a plan Delete a payment profile Mark a payment paid outside Petly Plans Put a plan on hold Update a payment profile Issue a refund in Authorize.Net

2026 How to void a payment in Authorize.Net

How to void a payment in Authorize.Net — New Experience 2.0