2026 Reporting & Payment Reconciliation Guide

Modified on Mon, Jun 29 at 1:42 PM

This guide explains how to access and use key reports for reconciling Petly Plans client payments. It also covers how to locate statements from Authorize.Net, eCheck.Net, and your Merchant Service Provider (MSP). For screenshots and step-by-step instructions, download the attached PDF below.

Petly Plans reports

Transaction Settlement – Summary Report

Provides a monthly summary of all transaction totals by payment type:

Credit/Debit Card
Bank Account (ACH)
External Payment

Best for: A quick overview of monthly totals.

Transactions Report

Displays plan-by-plan transaction details. Filter by:

Date, payment method, or transaction status
Unsuccessful transactions or all monthly transactions

Best for: Detailed reconciliation and troubleshooting failed payments.

Potential Payment Issues Report

Shows scheduled payments for the upcoming month that may fail due to:

Expired credit card
Plan on hold
Missing payment profile

Best for: Run 3–5 days before auto-draft (20th of each month) to prevent declined transactions.

Outstanding Payments Report

Lists all unpaid payments as of today. Filter by:

Payment method
Client name or ID
Pet name
Due date

Best for: Run within a week after auto-draft to catch missed payments and follow up promptly.

Payment reports from vendors

Authorize.Net & eCheck.Net statements

Includes deposits and fees for all processed transactions

Steps to access

Go to account.authorize.net.

Enter your Login ID and Password.

From the home page, scroll to Account then click Statements.

Billing statement

Monthly fee
Per-transaction fee
Batch fee
eCheck.Net fees (if applicable)
Fees billed on the 1st of each month (previous month's transactions + upcoming monthly fee)

eCheck settlement statement

Daily batch totals
Funding dates
Standard funding delay: 5–7 days

Important

Only account owners and authorized users can access these reports.
Have your Gateway ID ready for support inquiries.

Phone: 877-447-3938support@authorize.net

Merchant Service Provider (MSP) statements

Includes deposits and fees for credit/debit transactions

Your MSP statement covers deposits and fees for credit and debit card transactions. Access your statement through your MSP portal directly. Contact your MSP for login assistance or statement questions.

Tips for successful reconciliation

Before auto-draft: Run the Potential Payment Issues Report 3–5 days before the 20th to prevent declined transactions.

After auto-draft: Review the Outstanding Payments Report within a week to catch any missed payments and follow up promptly.

Monthly reconciliation: Compare Petly Plans reports with your Authorize.Net and MSP vendor statements for accurate reconciliation.

Need help?

Petly Plans support

support@petlyplans.com

Authorize.Net support

877-447-3938
support@authorize.net

Attachments (1)

pdf

Reconciliation Guide 2026.pdf
1.04 MB