Use this script when a client brings in a new puppy or kitten. This is one of the highest-converting enrollment opportunities — clients are emotionally engaged and motivated to do everything right for their new pet.

Use this script when discussing wellness plans with owners of adult pets. Covers how to highlight the value of preventive care for pets at any life stage and address common questions about switching to a plan.

Use this script to weave dental health into wellness plan conversations. Dental care is often underutilized — this script helps staff connect it to plan value and encourage compliance at every visit.

Use this reference to handle common questions and pushback from clients — including concerns about cost, plan value, cancellation, and monthly payments. Prepares staff for the most frequent scenarios.