Automatically Reprocess an Initially Declined Payment

With Petly Plans, you can set up the application to automatically reprocess a declined payment from a pet owner, four days after it was initially declined.

Notes:

• Standard payment gateway processing fees apply.
• The application will attempt to reprocess a declined payment once, after which, if the payment is still uncollected, the practice must follow up with the pet owner to collect the outstanding payment.
• If a user attempts to manually reprocess an initially declined payment within the four days of automatic reprocessing, the application will not attempt to reprocess the payment automatically.
• You can opt out at any time. The application will stop reprocessing declined payments at that point.

To opt in to automatically reprocessing initially declined payments:

• Log into the Petly Plans application as an Admin.
• From the menu go to Admin > Portal Settings.
• Click the Payment Gateway tab.
• From the Automatically reprocess declined payment options, select Yes.
• Click Save. From this point forward, any payment that was initially declined will be automatically reprocessed four days later.

To opt out of auto reprocessing declined payments

• Log into the Petly Plans application as an Admin.
• From the menu go to Admin > Portal Settings.
• Click the Payment Gateway tab.
• From the Automatically reprocess declined payment options, select No.
• Click Save. From this point forward, no payments will be automatically reprocessed.