Pet Owner Frequently Asked Questions
Modified on Tue, Aug 4 at 10:08 AM
Helpdesk Knowledge Base · Petly Plans · Staff Training & Resources
Pet owner frequently asked questions
Updated 2026Applies to: Petly Plans · All Staff · Client EducationReading time: ~4 min
Here is a list of common questions practices have shared that they hear from pet owners. Use these FAQs to prepare your staff for client conversations about preventive care plans, or customize them for your practice using the Word version below.
Download FAQ documents
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Pet Owner FAQs
Word version — customize for your practicePDF
Pet Owner FAQs
PDF version — print-readyBest practice tipCustomize the Word version with your practice name, plan names, and pricing before printing or sharing with clients. Place printed copies in the waiting room and exam rooms alongside your Petly Plans brochures.
Preventive care plan FAQs
Preventive Care
Q
What is preventive care?
Regular examinations, vaccinations, screenings, and other medical procedures give your veterinarian information about your pet's body, organs, and overall health. By examining your pet regularly and measuring changes in their health, issues can be detected earlier — allowing you and your veterinarian to follow through with treatment sooner and avoid illness becoming costlier in the future. This approach to pet healthcare is called preventive care.
Q
What does preventive care include?
Preventive care includes services such as routine checkups, necessary vaccinations, intestinal parasite screens, and recommended blood and urine screens. It may also include dental cleanings and other recommended services. Your pet's age, species, breed, and overall health status will play a role in determining which services are included in their preventive care protocol.
Q
Do young pets need preventive care?
Absolutely! Illnesses and disease can affect a puppy or kitten's health too. Preventive care can include a vaccine series to protect against dangerous diseases such as distemper and rabies. Services often include spaying and neutering young pets, as well as blood screening to establish baseline information for early detection of potential health threats in the future.
Q
Do senior pets need preventive care?
Absolutely! Regular checkups and screenings are an essential part of catching problems as early as possible — a crucial part of keeping your senior pet happy and healthy for as long as possible. Preventive care services for senior pets can include twice-annual checkups, blood and urine screening, dental cleanings, vaccinations, pest control, and more.
Petly Plans
Q
What are Petly Plans?
Petly Plans are affordable monthly payment plans for your pet's preventive care services. These care plans were created by veterinarians to help make taking care of your pet convenient and affordable. Petly Plans allow you and your vet to customize a plan to meet your individual needs and budget — and arrange monthly payments for those services instead of a once or twice-a-year lump sum.
Q
Is there a membership fee?
Yes. You and your veterinarian will determine which care package is right for you and your budget. Once that is determined, you pay a monthly membership fee based on the plan you choose.
Q
Can I cancel or change my plan?
Yes. We understand that circumstances change and life is hard to predict. We make it easy to change or cancel your plan at any time. You will be responsible only for the regular price of services you've used so far — you won't be penalized or charged fees for cancellation.
Q
Is this an insurance policy?
No. It's important to note that Petly Plans are not the same thing as pet insurance. Petly Plans help you manage the cost of necessary regular care for your pet. Pet insurance helps offset costs of catastrophic events, like unexpected accidents or illnesses.
Q
Are Petly Plans right for me?
Are you likely to visit your veterinarian one or more times a year? Do you want your pet to be current with vaccinations? Do you see signs of gum disease or other dental issues? Does your pet's breed or genetic history suggest you watch out for specific health concerns? If you answered yes to any of these questions, then Petly Plans is right for you. Talk to your veterinarian about which Petly Plan is best for your pet today!
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