Reporting & Payment Reconciliation Guide

This guide explains how to access and use key reports for reconciling Petly Plans client payments. It also covers how to locate statements from Authorize.Net, eCheck.Net, and your Merchant Service Provider (MSP).
For screenshots and step-by-step instructions, download the attached PDF.

Petly Plans Reports

1. Transaction Settlement – Summary Report

• Provides a monthly summary of all transaction totals by payment type:
  • Credit/Debit Card
  • Bank Account (ACH)
  • External Payment
• Use this report for a quick overview of monthly totals.

2. Transactions Report

• Displays plan-by-plan transaction details.
• Features:
  • Filter by date, payment method, or transaction status.
  • View unsuccessful transactions or all monthly transactions.
• Tip: Use this report for detailed reconciliation and troubleshooting failed payments.

3. Potential Payment Issues Report

• Shows scheduled payments for the upcoming month that may fail due to:
  • Expired credit card
  • Plan on hold
  • Missing payment profile
• Tip: Run this report 3–5 days before auto-draft (20th of each month) to prevent declined transactions.

4. Outstanding Payments Report

• Lists all unpaid payments as of today.
• Filter by:
  • Payment method
  • Client name or ID
  • Pet name
  • Due date
• Tip: Run this report within a week after auto-draft to catch missed payments and follow up promptly.

Payment Reports from Vendors

Authorize.Net & eCheck.Net Statements

Your Authorize.Net and eCheck.Net statements include deposits and fees. Access them through the Authorize.Net Merchant Interface:

Steps to Access:

1. Go to https://account.authorize.net.
2. Enter your Login ID and Password.
3. From the home page, scroll to Account > Statements.

What You’ll See:

• Billing Statement:
  • Monthly fee
  • Per-transaction fee
  • Batch fee
  • eCheck.Net fees (if applicable)
  • Fees billed on the 1st of each month (previous month’s transactions + upcoming monthly fee)
• eCheck Settlement Statement:
  • Daily batch totals
  • Funding dates (standard delay: 5–7 days)

Important:

• Only account owners and authorized users can access these reports.
• Have your Gateway ID ready for support inquiries.

Support:

• Phone: 877-447-3938
• Email: support@authorize.net

Merchant Service Provider (MSP) Statements

Your MSP statement includes deposits and fees for credit/debit transactions.
Access through your MSP portal. 

Tips for Successful Reconciliation

• Run Potential Payment Issues Report before auto-draft to prevent declines.
• Review Outstanding Payments Report after auto-draft to catch missed payments.
• Compare Petly Plans reports with vendor statements for accurate reconciliation.

Need Help?

• Petly Plans Support: support@petlyplans.com
• Authorize.Net Support: 877-447-3938