With Petly Plans, you can set up the application to automatically reprocess a declined payment from a pet owner, four days after it was initially declined.

Notes:

  • Standard payment gateway processing fees apply.
  • The application will attempt to reprocess a declined payment once, after which, if the payment is still uncollected, the practice must follow up with the pet owner to collect the outstanding payment.
  • If a user attempts to manually reprocess an initially declined payment within the four days of automatic reprocessing, the application will not attempt to reprocess the payment automatically.
  • You can opt out at any time. The application will stop reprocessing declined payments at that point.



To opt in to automatically reprocessing initially declined payments:

  • Log into the Petly Plans application as an Admin.
  • From the menu go to AdminĀ > Portal Settings.
  • Click the Payment Gateway tab.
  • From the Automatically reprocess declined payment options, select Yes.
  • Click Save. From this point forward, any payment that was initially declined will be automatically reprocessed four days later.

To opt out of auto reprocessing declined payments

  • Log into the Petly Plans application as an Admin.
  • From the menu go to AdminĀ > Portal Settings.
  • Click the Payment Gateway tab.
  • From the Automatically reprocess declined payment options, select No.
  • Click Save. From this point forward, no payments will be automatically reprocessed.