Automatically Reprocess an Initially Declined Payment

Modified on Tue, Aug 4 at 9:01 AM

Helpdesk Knowledge Base · Petly Plans · Payment Management

Automatically reprocess an initially declined payment

Updated 2026Applies to: Petly Plans · Administrators · Payment SettingsReading time: ~3 min

Petly Plans can be configured to automatically reprocess a declined payment four days after it was initially declined, reducing the need for manual follow-up with pet owners.

Administrator

4-day window: The application will attempt to reprocess a declined payment once, exactly four days after it was initially declined.

One attempt only: If the reprocessed payment is still unsuccessful, the practice must follow up with the pet owner manually to collect the outstanding balance.

Manual override blocks auto-reprocess: If a user manually attempts to reprocess a declined payment within the four-day window, the application will not attempt to reprocess it automatically.

Standard processing fees apply: Standard payment gateway processing fees apply to all reprocessed payments.

Opt out at any time: You can disable automatic reprocessing at any time. The application will stop reprocessing declined payments from that point forward.

A
Opt in to automatic reprocessing
Enable automatic reprocessing of declined payments
1
Log into Petly Plans as an Administrator
2
Navigate to Portal Settings
3
Click the Payment Gateway tab
4
Select Yes

Under Automatically reprocess declined payment, select Yes.

5
Click Save
What happens nextFrom this point forward, any payment that was initially declined will be automatically reprocessed four days later.
B
Opt out of automatic reprocessing
Disable automatic reprocessing at any time
1
Log into Petly Plans as an Administrator
2
Navigate to Portal Settings
3
Click the Payment Gateway tab
4
Select No

Under Automatically reprocess declined payment, select No.

5
Click Save
What happens nextFrom this point forward, no payments will be automatically reprocessed. The practice must follow up with pet owners manually for any declined payments.
Checklist: Handle overdue paymentsHow to manually charge a paymentCollections recommendationsAuthorize.Net Account Updater

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