With Petly Plans, you can set up the application to automatically reprocess a declined payment from a pet owner, four days after it was initially declined.
Notes:
- Standard payment gateway processing fees apply.
- The application will attempt to reprocess a declined payment once, after which, if the payment is still uncollected, the practice must follow up with the pet owner to collect the outstanding payment.
- If a user attempts to manually reprocess an initially declined payment within the four days of automatic reprocessing, the application will not attempt to reprocess the payment automatically.
- You can opt out at any time. The application will stop reprocessing declined payments at that point.
To opt in to automatically reprocessing initially declined payments:
- Log into the Petly Plans application as an Admin.
- From the menu go to Admin > Portal Settings.
- Click the Payment Gateway tab.
- From the Automatically reprocess declined payment options, select Yes.
- Click Save. From this point forward, any payment that was initially declined will be automatically reprocessed four days later.
To opt out of auto reprocessing declined payments
- Log into the Petly Plans application as an Admin.
- From the menu go to Admin > Portal Settings.
- Click the Payment Gateway tab.
- From the Automatically reprocess declined payment options, select No.
- Click Save. From this point forward, no payments will be automatically reprocessed.