Revert a Payment Marked Paid Externally to Unpaid

Summary

Revert the status of a payment to unpaid, if it has been marked paid externally, to process the payment through the Petly Plans application.

When

• 1 week before the 20^th if automatically collecting the future-due payment through the Petly Plans application.
• Anytime the Mark As Paid Externally option is clicked by mistake.

Permission Level

Administrator

Things to Know

• This option is only available if an Administrator or Manger has previously selected the Mark As Paid Externally option to indicate the payment was collect outside the Petly Plans application.

Steps

1. Search for and select the plan for which to revert a payment status.
2. Click the Payments tab.
3. Click Undo Mark As Paid Externally.
4. Click Confirm.

Other Helpful Resources

• Manually Charge a Payment(s)
  
• Mark a Payment Paid Outside the Petly Plans Application