Summary

Revert the status of a payment to unpaid, if it has been marked paid externally, to process the payment through the Petly Plans application.


When

  • 1 week before the 20th if automatically collecting the future-due payment through the Petly Plans application.
  • Anytime the Mark As Paid Externally option is clicked by mistake.


Permission Level

Administrator


Things to Know

  • This option is only available if an Administrator or Manger has previously selected the Mark As Paid Externally option to indicate the payment was collect outside the Petly Plans application.


Steps

  1. Search for and select the plan for which to revert a payment status.
  2. Click the Payments tab.
  3. Click Undo Mark As Paid Externally.
  4. Click Confirm.


Other Helpful Resources