IDEXX Petly Plans Announcement
We have observed over the past few months an issue with Global Payments as the core platform processor for credit card payments. The impact has resulted in payments from your pet owners not processing reliably around the 20th of each month. This component of the software is not managed by IDEXX, however, your satisfactory experience with the Petly Plans platform and all aspects of managing your wellness plans is our top priority. A thorough review of a variety of credit card payment vendors has been conducted and we are excited to announce a partnership with Zift. Zift, apart from providing excellent customer support, uses TSYS as their core platform processor, which to date has proven to eliminate the issues you may have experienced. Important: Your existing Authorize.Net and eCheck.Net Payment Gateway account will stay intact to retain your client payment profiles, the steps below are not associated, nor will they interfere or replace your in-house credit card processing setup.
How do I know if my practice is affected and needs to migrate from Global Payments to Zift?
Within Petly Plans run the following report: Menu > Reports > Transactions > Build Custom Report > Transaction Status Select Error > Account Type Select Credit Card Account > Generate Report
We recommend making this change if one or more of your payment transactions returned with one of the following errors:
- Error: An error occurred during processing. Please try again. (Code:25, ReasonCode:3)
- Error: The request field(s) are either invalid or missing. (Code:326, ReasonCode:3)
- Error: This transaction cannot be processed. (Code:128, ReasonCode:3)
- Error: An error occurred during processing. Please try again. (Code:23, ReasonCode:3)
- Error: An error occurred during processing. Please try again. (Code:57, ReasonCode:3)
If you haven’t received any of the above errors, we are still recommending this change as our experience is that it is impossible to predict if these errors will occur.
Want more information or application assistance?
We ask that you schedule a time to partner with Eneri Beaulieu, IDEXX Petly Plans Payment Processing Specialist, to discuss migrating your practices credit card payment processing to Zift or if you prefer to a merchant services provider of your choosing.
Schedule a time that’s convenient for you using the following link: https://meet.yesware.com/me/eneri/ziftpay
Want to apply on your own?
Zift Payments / Merchant Service Provider Application: CLICK HERE
With this merchant service provider, the practice will be able to process debit and credit card payments. The practice’s Zift account will be linked to your existing Authorize.Net payment gateway
- Our recommended standard processing limits when prompted are as follows: Monthly Volume: $60,000.00, Average Transaction: $40.00, Largest Transaction: $2,000.00
- Submit a voided check to verify the account where funds/services fees will be deposited/debited from and send to eneri-beaulieu@idexx.com and Lance@zift.io. Please note, Zift Payments will not accept starter checks.
- Submit a copy of the applicant's driver's license and send it to eneri-beaulieu@idexx.com and Lance@zift.io.
Want to use your own Merchant Service Provider?
Confirm with your Merchant Services Provider that they use one of the core platform processors below, which can integrate with your already existing Authorize.Net Payment Gateway.
- Core Platform Processor: FDC Nashville, FDC Omaha, TSYS, WorldPay, Elavon, Heartland, Paymentech, North American Bancard (NAB) EPX
Afterward, provide your Merchant Services Provider with our detailed instructions below on the setup requirements.
Ensure that your Elected Merchant sets up a new account for 100 % MOTO/Card Not Present Transactions.
- Important: Ensure your Merchant Services Provider does not create a new Authorize.Net Gateway. Your existing Authorize.Net Gateway must stay intact to ensure all historical and transactional history is retained.
- Petly Plans is a web-based application that only your internal hospital staff will be able to access.
- Set Capture Procedure to Terminal Capture
- Set Merchant Category Code to 0742
- Enable Visa, MasterCard, Discover, and American Express
- At a minimum, ensure that your credit processing limits are set as follows:
- Average Amount: $40.00
- Maximum Per Item Amount: $2,000.00
- Maximum Monthly Amount: $60,000.00
- Maximum Yearly Amount: $480,000.00
- Important: Request a VAR Sheet or Parameter sheet on your account setup. This will be used to link the account up to your already existing Authorize.net account previously connected to Petly Plans. Submit it to eneri-beaulieu@idexx.com.
While this change isn’t mandatory, it is something we highly recommend ensuring the best customer experience for you and your pet owners.
Thank you for your business and all you are doing to provide for your pets and pet owners.
Petly Plans Billing | Veterinary Software and Services
IDEXX | One IDEXX Drive | Westbrook, Maine 04092 |
o. 844.878.3738 | f. 207.370.6889 |
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