Remove a plan hold if you would like the application to automatically process future-due payments and track item usage.
- Before the draft date to automatically process the payment due that month.
- After a previously declined payment has been successfully collected
Things to Know
- The Potential Payment Issues report is an easy way to view and address future payments that will not process because a plan is on hold.
- Search for and select the plan for which to remove the plan hold.
- Within the Client Summary page, go to Plan Administration > Remove Wellness Plan Hold.
- Click Confirm.