A pet will no longer take part in the wellness program and the plan status is changed to Do Not Renew. Can the plan be changed back to automatically renew if the client changes his or her mind before the plan expires?

Modified on Thu, Apr 2, 2015 at 12:14 PM

Yes. Within the Client summary Page, an administrator or manager would need to click the Plan Administration button and select the Enable Automatic Renewal option. The automatic renewal will override the previous Do Not Renew status.