FAQs (35)

Some answers are based on practice policy and may vary based on individual hospital protocols. Refer to your hospital's policies when necessary.

Pet Owner FAQs

Modified on Wed, Jun 27, 2018 at 3:38 PM
What might qualify as a healthy patient for enrollment?

Modified on Thu, Jan 22, 2015 at 4:46 PM
Should a pet be enrolled in the program if the client states up front they do not want the plan(s) renewed?

Modified on Tue, May 12, 2015 at 4:37 PM
How do we flag wellness plan clients in our PIMS to alert staff?

Modified on Mon, Jul 31, 2017 at 11:52 AM
Why can't I find a client or pet when searching Petly Plans?

Modified on Mon, Aug 3 at 4:24 PM
Is it possible to change the start date of a plan once it’s created?

Modified on Thu, Apr 2, 2015 at 12:12 PM
Can a plan be backdated to cover services?

Modified on Tue, May 12, 2015 at 4:40 PM
Is it possible to add items to a plan once it has been created?

Modified on Tue, Aug 4 at 10:30 AM
If a plan code is not used when creating an invoice, will the item’s usage be marked in the application?

Modified on Tue, May 12, 2015 at 4:42 PM
Will used items display as used on the date they are invoiced?

Modified on Tue, May 12, 2015 at 4:42 PM