FAQs (35)

Some answers are based on practice policy and may vary based on individual hospital protocols. Refer to your hospital's policies when necessary.

If I change the status of an inactive pet or client to active within the PiMS, can I add a plan that same day?

Modified on Tue, May 12, 2015 at 4:43 PM
Can I reinstate a plan after it has been cancelled?

Modified on Thu, Apr 2, 2015 at 12:13 PM
A pet will no longer take part in the wellness program and the plan status is changed to Do Not Renew. Can the plan be changed back to automatically renew if the client changes his or her mind before the plan expires?

Modified on Thu, Apr 2, 2015 at 12:14 PM
When adding a plan for a pet, can I change the quantity or type of services and/or products included as base items?

Modified on Thu, Apr 2, 2015 at 12:15 PM
Can an active plan with monthly payments be changed to one that is paid in full?

Modified on Thu, Apr 2, 2015 at 12:17 PM
If a transaction failed and the payment was successfully processed on a second attempt, will the unsuccessful transaction remain on each Transaction by Month report?

Modified on Thu, Feb 6, 2014 at 12:14 PM
What do I do if a plan was added under the wrong pet?

Modified on Thu, Apr 2, 2015 at 12:17 PM
I cannot find a certain client and/or pet in the application. What should I do?

Modified on Tue, May 12, 2015 at 4:56 PM
When would I change a plan to Do Not Renew instead of cancelling it?

Modified on Fri, Jan 23, 2015 at 3:56 PM
If a plan item’s description is updated in the PIMS, will it be updated on existing plan templates and individual plans?

Modified on Mon, Jul 31, 2017 at 11:54 AM