FAQs
Some answers are based on practice policy and may vary based on individual hospital protocols. Refer to your hospital's policies when necessary.
An administrator or manager can use the Activity Report.
Place
the mouse pointer over the Menu.
Select Reports > Activity Report.
Click Bu...
Fri, Jan 23, 2015 at 4:40 PM
No, if a plan is on hold within
the practice’s Petly Plans application, the plan will not be
available when an outside provider verifies the pet has an...
Wed, May 13, 2015 at 10:50 AM
Verify the email is listed within
the Petly Plans application by logging in as an administrator,
placing the mouse pointer over the Menu and selecting Adm...
Wed, May 13, 2015 at 10:50 AM
Yes. If the application is set up to automatically reprocess initially declined payments 4 days later, Petly Plans will automatically reprocess that payment...
Tue, Feb 26, 2019 at 12:06 PM
Which payment profile will Petly Plans use to automatically reprocess an initially declined payment?
If your application is set up to automatically reprocess an initially declined payment 4 days later, the payment profile currently set as the default paymen...
Tue, Feb 26, 2019 at 12:09 PM