Yes.
Click the Quick Sync
icon within the Petly Plans application to update the database before performing a
search for the pet or client. Perform a search after 7 minutes.
If the pet or client still does not display, have an
administrator perform a full sync by placing the mouse pointer over the Menu
and selecting Admin > Syncs & Automation. The
administrator must then click the Sync
Clients link to import the latest client information and then the Sync Pets link to import the latest pet
information. Once the full syncs are successful, perform another search for the client or pet.
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