FAQs (35)

Some answers are based on practice policy and may vary based on individual hospital protocols. Refer to your hospital's policies when necessary.

I want to find all plans that had a specific task performed such as a plan cancellation. Where do I find this information?

Modified on Fri, Jan 23, 2015 at 4:40 PM
If a pet’s plan is currently on hold at the practice, will it display when an outside provider is confirming the pet has an active plan?

Modified on Wed, May 13, 2015 at 10:50 AM
I am no longer receiving email notifications about item usage. Why is that?

Modified on Wed, May 13, 2015 at 10:50 AM
Will Petly Plans reprocess a declined payment for a plan on hold?

Modified on Tue, Feb 26, 2019 at 12:06 PM
Which payment profile will Petly Plans use to automatically reprocess an initially declined payment?

Modified on Tue, Feb 26, 2019 at 12:09 PM