Using the HelpDesk

Learn how to use available Petly Plans Help Desk features.

Search for an answer on the HelpDesk
The Petly Plans Help Desk has a knowledge base containing answers to various questions that may arise about the Petly Plans Wellness Program. Wit...
Wed, May 13, 2015 at 12:51 PM
Request support
If a search of the knowledge base does not provide the necessary answer to a question or there is an issue with the Petly Plans software application, email ...
Wed, May 13, 2015 at 12:52 PM
Track a support ticket
When a support request is made, a ticket is issued within the Help Desk and an email confirmation is sent to the requester. This email can be used to check ...
Wed, May 13, 2015 at 12:52 PM
Reopen a support ticket
  A Ticket Resolved email is sent once the request has been resolved. If for some reason additional follow-up is required from the Petly Plans support d...
Wed, May 13, 2015 at 12:53 PM
Activate your HelpDesk account
A user activation email is sent the first time an email address is used to request support. To activate a Petly Plans Help Desk account, log in...
Wed, May 13, 2015 at 12:55 PM