2026 How to request support

Modified on Mon, Jun 29 at 5:18 PM

If a search of the knowledge base does not answer your question or you are experiencing an issue with the Petly Plans application, contact the support team using one of the options below. A representative will respond within 2 business days, Monday through Friday during normal business hours, excluding federal holidays.

Contact options

Email support

Best for non-urgent questions

Send an email describing your issue and a representative will respond within 2 business days.

support@petlyplans.com

Send email

Phone support

Leave a detailed message

Call our support line and leave a detailed message. A representative will return your call at their earliest opportunity.

844-878-3738

Hours and response time

Tips for faster support

What to include in your request

Providing these details helps us resolve your issue faster

A clear description of the issue — what happened, what you expected to happen, and any error messages you saw.

The steps you took before the issue occurred so the support team can reproduce it.

Your practice name and the name of the staff member experiencing the issue.

Screenshots if available — these can significantly speed up troubleshooting.

Before contacting support: Search the knowledge base first — your question may already be answered in an existing article. Use the search bar at the top of the helpdesk portal to find relevant guides.