An administrator can remove points earned from a user account by doing the following:

  1. From within the Performance Tracking Overview page, click the Manage Goals button. An overview page appears.
  2. From the list to the left of the Overview tab, select the name of the user. Performance information for the selection appears in the area below.
  3. Select the Points tab to display plan actions associated with the selected user.
  4. Select the Delete link to the right of the performance action to remove. A confirmation dialog box appears.
  5. Click the Confirm button to verify the deletion and return to the Points tab.