Remedy a Payment Declined Due to an AVS Mismatch

Summary

Correct an AVS Mismatch error by updating the payment profile in Petly Plans to match the billing address listed with the card issuing bank billing address.  

When

• Adding or updating a payment profile during the enrollment process or from the Client Summary page
• A payment was declined because the billing address on file does not match the actual billing address for the payment method (AVS Mismatch)

Permission Level

• Administrator
• Manager

Things to Know

• Authorize.Ne requires the correct billing address associated with a payment profile to successfully save a payment profile or process a payment.
• An incorrectly entered billing address will trigger the Address Verification System (AVS) in Authorize.Net in which the authorization will be successful but the transaction will be declined.
• A large volume of transactions declined to AVS Mismatches can cause the Authorize.Net Administrator to receive a Suspicious Transaction email.

Steps

Update the Payment Profile with the AVS Mismatch

1. Search for and select the client for which to change an existing payment profile.
2. Within the Client Summary page, go to Client Administration > Manage Payment Profiles.
3. Find the payment profile to update.
4. Click edit.
5. Within the Billing Address area, enter the address, city and state to match the actual address associated with the payment profile.
6. Click Update Credit Card.
7. Click return to client page when finished making changes.

Manually Recharge the Declined Payment

1. Search for and select the client for which to recharge a declined payment(s).
2. Click the Payments tab.
3. Click Charge.
4. Within the Initiate Charge window, if necessary, click the payment method to be charged.
5. Place a check mark in the Charge checkbox to the right of payment that was declined due to an AVS Mismatch.
6. Click Charge Payment.
7. Verify the correct payment method has been selected and the total to be charged is accurate.
8. Click Charge Immediately.