A client changes their mind right after a plan is added for a pet and the initial payment is processed. What should I do?

You will need to log into the hospital’s Authorize.Net^® account to remove the charges to the client’s account.

1. Select Search > Unsettled Transactions.
2. Click the Trans ID link for the transaction to update. A pop-up window displays a receipt.
3. Click the Void button to cancel the payment.
4. Within the Petly Plans application, cancel the plan.

Note: Voids can only be performed on the same day the charge was initiated. Voids usually take 24-48 hours for the hold to be released from a customer’s account.