Ensure email addresses are up-to-date for those to alert about Petly Plans issues and updates.


  • You are no longer receiving Petly Plans emails and they are not visible in the Inbox or Spam folder.
  • Staff changeover.

Permission Level


Things to Know

  • Petly Plans has numerous emails sent to designated email addresses with important information about the product.
  • Email alert receivers of such things as:
    • Payment collection issue
    • Item usage discrepancies
    • Issues with payment profiles (Authorize.Net® Account Updater users only)
    • Payments processed for plans set to pay in full on the plan start date.


  1. Log into Petly Plans as an administrator.
  2. From the menu, go to Admin > Portal Settings
  3. Click the Email tab.
  4. In the Admin Emails field, type the email address for each to receive Petly Plans notifications; placing a comma between each one. 

  1. Click Save.


Other Helpful Resources