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            Administrator: Change a user password

            Modified on Wed, Oct 7 at 1:13 PM

            Helpdesk Knowledge Base · Petly Plans · Admin · User Management

            Admin: Change a user password

            Updated 2026Applies to: Petly Plans · Administrators · User ManagementReading time: ~1 min

            As an administrator, you can update any user's profile — including resetting their password.

            Administrator
            Steps
            A
            Navigate to the user's profile
            Locate the user in the Admin panel
            1
            Navigate to Users

            From the menu, go to:

            Admin›Users

            The View All Users page appears.

            2
            Click Edit

            Click the Edit link to the far right of the user to modify. The Edit User page appears.

            B
            Set the new password
            Enter and confirm the new password for this user
            3
            Click Change Password

            Click the Change Password link to access the Edit Password page.

            4
            Enter the new password

            In the New Password field, type the new password the user will use to log in.

            5
            Confirm the new password

            In the Repeat New Password field, type the same password again.

            6
            Click Save

            Click Save to save the new password and return to the Edit User page.

            7
            Click Save again

            Click Save on the Edit User page to finalize all changes.

            Alternative: Users can also change their own password by updating their profile after logging into Petly Plans. See Manage my user profile for instructions.
            Related resources
            Manage my user profileAdd a new user to the Petly Plans applicationUpdate Petly Plans user informationPetly Plans user level access summary

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